Our solutions will make your services more intuitive and transparent, improving customer satisfaction and reducing costs. Our Methodology will enable you to be more effective.
OpenText acquired ICCM in 2013. ICCM was founded in 1998 by James Gay and Jason Gardiner as a response to the shortfalls in the IT Service Management market.
ICCM is all about the ‘extraordinary’; from our prestigious clients to our unique deployment methodology and team of specialists. Whatever we do, we strive to deliver the extraordinary.
Our solutions have customer deployments in over 50 countries and a worldwide sales, delivery and support network. ICCM has successfully delivered to the largest multinational organisations in the world, across time zones and multiple languages.
ICCM took the OpenText enterprise BPM architecture and built components and solutions that offer real flexibility in customization and integration: fundamentally different to everything else on the market.
We aim to make you an extraordinary service provider.